Rudy and Jill made my car buying experience enjoyable. They worked with me on the price of the car, and I never felt over-pressured at any time. Thanks!
I can't say enough about how awesome Rudy and Jill were to me and they fulfilled my wonderful dream of having a 2015 Toyota Rav4 Le and it was red What a beautiful vehicle I'm so in love and it looks like it's brand new They had it in mint shape The whole staff was awesome and Rudy and Jill made me feel like I knew them forever so comfortable and at ease If you want a vehicle Please save yourself all the hassles of dealerships and go here love it here �����������
Purchasing a vehicle can be an intimidating experience but not at Exit5 Auto in Latham, NY. The experience is actually pleasant! Rudy Caiazza is wonderful to deal with: informative and attentive, he is respectful and personable. I purchased a 2009 Toyota Yaris in mid-September 2017 from Exit5 Auto. I love the car and was/am delighted with the service I received. I can't say enough about the purchase-if you need a car, I wholeheartedly recommend Exit5 Auto.
Had a great first visit yesterday when I had my tires mounted and balanced. Great customer service, great prices, and wonderful atmosphere. There showroom was a treat for the eyes with the old gas pumps and classic cars. Took pics to show my kids. Thank you again. I will recommend you guys to all.
This was the best experience I ever had buying a car, new or used. The web site gave me the detailed info I needed. Rudy was professional and knowledge. We will certainly shop here again.
Had work done last Oct. & also needed new tires. Less than a year later 1 of them developed a huge bubble on inner wall & dealer refused to honor replacement even though it had less than 2000 miles on it, but Exit 5 stood behind their service & replaced it!!!
We would highly recommend this dealership. This was our second purchase from them. I was looking to update one of our older cars, so I started looking for used RAV4s and/or CRV. They had both. Everyone, especially Eric, Jill and Rudy were friendly and helpful. We never felt pressured.
Visited again today to have new tires installed on my Acura. Since I had such a positive experience during an inspection in March, the decision was easy as to where I would visit for the installation. Mike was very helpful and even called to tell me that the tires I ordered were delivered and ready. Travis understood my apprehension about my wheels being damaged in the process and assured me that he would be very careful not to do any damage. He came through on that promise. I would definitely go back to Exit5 Auto Group in the future!
I recently purchased my Toyota Highlander from Exit5 Auto. I worked with Eric and Rudy. Both were very nice, helpful and just a pleasure to work with. The process was quick and easy. I highly recommend this dealership! I had such a great experience with Exit5 that I will be going back for all of my future maintenance.
Last week I purchased a 2013 Ford Fusion from Rudy and I am extremely happy with my overall experience at Exit 5 Auto! He was a pleasure to deal with and I never once felt pressured into making a decision. That was a very important part to me, as I have had other awful experiences dealing with car dealerships in the past. I will be sure to recommend Exit 5 Auto to anyone who is looking to purchase a good used vehicle. 5 stars from me! Thank you Rudy!
I have purchased two vehicles from exit 5 auto and they are both of good quality. Rudy and the team there are very nice and have helped me when i needed a new car..
My wife & I purchased a 2014 Mazda CX-5 from Exit 5 Auto. We recently had it in for it's first service. During our visit, I made the service department aware of a noise coming from the right rear of the vehicle. When we got the car back, the technician wasn't able to reproduce the problem. I asked Korey (Service Manager) if he could take a ride with us and see if he could hear the noise. Sure enough, he heard the noise and told us to drive back to Exit 5 so he could take a look at it.
Once back at Exit 5, he put our car immediately on the lift to inspect (It was after 5:00 PM at this point, when service is technically closed). He began searching with other technicians to see if they could find the issue. He also allowed us to view the vehicle on the lift to inspect as well.
He was able to find the source of the problem (Broken spring stuck in the control arm). He was able to remove the broken part of the spring and inspect the spring to make sure there was no risk of driving the vehicle on the broken spring.
Korey sent us on our way and said he would contact Mazda to see if there potentially could be a recall on the issue or possibly be under warranty.
I received a phone call from Korey the next day and informed us that the part was not on recall nor under warranty. Without hesitation, he told us that the spring would be replaced with no cost to us. We dropped the car off and had the spring replaced the same day.
I can't say enough how above and beyond Exit 5 has gone to take care of us. They made us feel like family. We are so thankful for all the staff at Exit 5 for taking care of our vehicle.
If you are in the market for a vehicle, please stop down at Exit 5 and see Rudy and the staff. I have no doubt they will take care of you and all of your vehicle needs. We love our CX-5 and will continue to have our vehicle serviced there and look forward to purchasing our next vehicle there too!
Thanks again to Kory, Rudy & the entire Exit 5 Auto staff for making our car buying & servicing experience a breeze and hassle-free.
Brett & Sabrina Carl
I just bought a 2010 Honda Odyssey in mint condition. Rudy was extremely gracious honest and caring about my situation. He helped me get everything within the area of payments I was looking for since I was financing. I am extremely happy with my purchase and the hospitality I received. Would recommend them to anyone. Drove 45 minutes to look at a van that had no pictures listed and it was exactly as Rudy had described to me over the phone and through email. Definitely worth the trip and I'll be returning to them in the future. Thanks guys!
I love this place. Gorgeous classic cars... Last month I bought the 2014 Dodge Journey SXT, AWD, V6, fully loaded, Sweet ride! (All the bells and whistles). I am very pleased!!! The price was right, very clean. (Rudy, You're the man). I would most definitely recommend them to ALL of my friends and family. Courteous and professional service, A Class act, Thank you, Exit5 Auto Group.
I drove 3 hours to get to exit 5. It was well worth the trip. Jill and Rudy are top notch people. I arrived at 11 am and was on my way home before 1 pm. They were great to work with. I would highly recommend them to anyone looking to buy their next vehicle.
I bought a car and so did my boyfriend Jill and the guys at exit 5 auto were great I felt they gave us a fair trade in value and we got two awesome cars from them, would recommend them to friends and family.
great experience and wonderful service!